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FREQUENTLY ASKED
Questions
Delivery & PickupCatering Services & Event TypesOrdering & QuotesPricing & Minimums & FeesChanges & Cancellations & PoliciesHours & AvailabilityPayments & Billing
Can I make changes to my order once it has been placed?
Yes, and we'll always try to accommodate them. We just ask for at least 2 days' notice for changes like:
Guest count adjustments
Delivery time or date changes
A new delivery location
Menu changes for allergies or dietary needs
If your event is within 48 hours, is $500 or more, and your headcount is reduced, there may be additional charges to cover ingredients we've already purchased for your event.
For any last-minute changes, email us at catering@lunchwired.com or call our Catering Concierge directly at (720)633-9058.
What is your cancellation policy?
We understand plans change. We'll do everything we can to work with you on cancellations, but here's what we ask:
For events $500 or less: Let us know at least 24 hours before your event date. There's usually no deposit on orders this size, but if we've already purchased ingredients for your event, those costs may still apply.
For events over $500: Let us know at least 72 hours before your event date. Cancel within that window and your deposit is fully refunded. Cancel after that, and the deposit becomes non-refundable. As with smaller orders, if we've already purchased ingredients, those costs may still apply.
For orders placed within 48 hours of the event date, there may be additional charges to cover the cost of ingredients we had to source on short notice.
What happens if my headcount changes the day of the event?
If your headcount drops on the day of your event, we may not be able to adjust pricing since we've already prepped and purchased food for your original count. If your headcount goes up, give us a call as soon as you know and we'll do our best to add to your order. Whenever possible, let us know about changes at least 2 days in advance.
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